BetQ Privacy Policy – How We Protect Your Data in Pakistan

1Who We Are

BetQ is the operator of the online betting and casino platform accessible at betq.im. For the purposes of this Privacy Policy, BetQ acts as the data controller in respect of personal data collected from registered players and visitors to the Platform. This means BetQ determines the purposes for which personal data is processed and the means by which that processing takes place.

This Privacy Policy applies to all individuals who register an account on BetQ, visit the betq.im website, or interact with BetQ's customer support team. It covers data collected through the website, any associated mobile interfaces, and communication channels including email and chat support.

2Personal Data We Collect

BetQ collects the following categories of personal data from players, depending on the context in which the data is provided and the stage of the account lifecycle.

BetQ does not collect sensitive personal data such as biometric data, health information, or religious beliefs unless specifically required by law and only with your explicit consent.

3How We Collect Your Data

BetQ collects personal data through the following channels:

• Direct collection: Information you provide when registering an account, making a deposit, requesting a withdrawal, contacting support, or submitting identity verification documents.
• Automated collection: Technical data including IP addresses, session data, and device information collected automatically when you visit or use the Platform. This data is collected via server logs and analytics tools.
• Payment processors: Transaction reference data returned by Easypaisa, JazzCash, NayaPay, SadaPay, or card payment gateways confirming the status of your deposits and withdrawals. BetQ does not receive full payment credentials from these processors – only transaction status and anonymised references necessary to reconcile your account balance.
• Identity verification providers: Where BetQ uses a third-party KYC service to verify your identity documents, that provider may return a verification status and risk score. The underlying documents are processed according to that provider's own security protocols, and BetQ receives only the minimum output data needed for compliance purposes.
• Referral programme: If a friend refers you to BetQ, we may receive your mobile number or a referral code identifier. We will not contact you via this data until you have independently registered an account and consented to communications.

4How BetQ Uses Your Personal Data

BetQ uses the personal data it holds about you for the following specific purposes. Each purpose is tied to a lawful basis for processing, described in Section 5.

• Account management: Creating and maintaining your BetQ account, authenticating your logins, and enforcing account security measures including two-factor authentication where enabled.
• Transaction processing: Processing PKR deposits and withdrawals to and from your account through supported local payment methods. Reconciling your account balance and maintaining accurate transaction records.
• Identity verification and KYC: Verifying your age (18+ requirement) and identity in compliance with our licensing obligations. Conducting ongoing monitoring of account activity for anti-money-laundering compliance.
• Customer support: Responding to your queries, resolving disputes, and handling formal complaints. Support interactions are recorded to maintain a record of the resolution history for each account.
• Promotions and bonuses: Assessing your eligibility for promotions, tracking wagering progress against bonus requirements, and delivering bonus credits to your account in accordance with active promotions.
• Responsible gaming: Monitoring account activity for indicators of problem gambling, applying the responsible gaming limits you have set, and proactively reaching out where our systems identify patterns that suggest a player may need support.
• Platform improvement: Analysing aggregated, anonymised activity data to improve the Platform's game offering, payment experience, and overall performance. This analysis does not involve profiling individual players for commercial targeting.
• Legal and regulatory compliance: Retaining records as required by applicable laws, responding to lawful requests from regulatory authorities or law enforcement, and fulfilling our anti-money-laundering reporting obligations.
• Marketing communications: Sending you promotional information about BetQ offers, new games, and tournaments where you have not opted out of such communications. See Section 11 for full details and opt-out instructions.

5Legal Basis for Processing

Every instance of personal data processing at BetQ rests on one of the following lawful bases:

• Contractual necessity: Processing required to fulfil our contractual obligations to you as a registered BetQ player – including account management, payment processing, and game provision.
• Legal obligation: Processing required for BetQ to comply with applicable laws and regulations, including age verification, anti-money-laundering obligations, and response to lawful regulatory inquiries.
• Legitimate interests: Processing in pursuit of BetQ's legitimate business interests where those interests are not overridden by your rights – including fraud prevention, platform security, and anonymised analytics for product improvement.
• Consent: Processing based on your explicit, informed consent – primarily for direct marketing communications. Where consent is the basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

6Third-Party Data Sharing

BetQ does not sell your personal data to any third party. Data is shared with external parties only in the limited circumstances described below, and always subject to contractual data protection obligations.

All third parties with whom BetQ shares personal data are required to maintain appropriate security measures and to use the data exclusively for the stated purpose. BetQ does not permit third parties to use your data for their own marketing or commercial purposes.

7Cookies and Tracking Technologies

BetQ uses a limited set of cookies and similar tracking technologies to ensure the Platform functions correctly and to understand how players use the site. BetQ does not use third-party advertising cookies or sell cookie data to any external party.

• Essential cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in during an active session, and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without preventing you from using the Platform.
• Analytics cookies: Used to collect anonymised data about how players navigate the Platform – which pages are visited, how long sessions last, and where technical errors occur. This data is used solely to improve the Platform and does not identify individual players. Analytics are processed internally and are not shared with third-party analytics platforms that profile users commercially.
• Preference cookies: Store your language or display preferences so you don't have to re-enter them each visit. These are optional and can be cleared through your browser settings without affecting Platform access.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent login and account access. BetQ's cookies do not track your activity on other websites.

8Data Security

BetQ takes the security of your personal and financial data seriously. The following technical and organisational measures are in place to protect your information.

9Data Retention

BetQ retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. The following retention periods apply as a general guide:

• Active account data: Retained for the lifetime of your active BetQ account plus a period of 5 years after account closure, to meet our legal and regulatory record-keeping obligations.
• Transaction records: Financial transaction records are retained for a minimum of 5 years from the date of the transaction in compliance with anti-money-laundering record-keeping requirements.
• KYC documents: Identity verification documents are retained for a minimum of 5 years from the date of verification or from the date of account closure, whichever is later.
• Support communications: Records of customer support interactions are retained for 3 years from the date of the interaction, to maintain a history of dispute resolutions.
• Marketing consent records: Records of your marketing consent or opt-out are retained for the duration of your account and for 3 years thereafter.
• Server logs and technical data: IP address and session logs are retained for up to 12 months for security and fraud prevention purposes, after which they are deleted or anonymised.

When data reaches the end of its retention period, BetQ deletes it securely or irreversibly anonymises it so it can no longer be associated with you as an individual.

10Your Privacy Rights

As a BetQ player, you have specific rights in relation to the personal data we hold about you. These rights are set out below. To exercise any of them, please contact support@betq.im with the subject line "Privacy Rights Request – [Your Account ID]".